But what do you want me to do?
When I land on a website, I want to know immediately what I can do there and why I should do it. For companies that sell products or services in the business-to-business category, this continues to be a challenge and problem for most websites. The majority of websites fail to clearly state, â€œthis is what I want you to do on my website.â€ And offering up a â€œcontact usâ€ button doesnâ€™t count. Hereâ€™s why and what you can do about itâ€¦.
If I use Google Analytics as a bench mark for the length of time visitors spend on a website, the average site visit is one minute, 36 seconds. The average home page visit is eight seconds. If you canâ€™t articulate in 10 seconds or less, what you can do on a website and why someone should do it, you might as well print brochures and hand them out on the street because the results will be exactly the same â€“ 99.9% will end up in the trash.
Many website designs are so cluttered they make it hard to understand the core message of the site. Here are three questions you need to ask yourself about your website with your visitor clearly in mind:
- What do you want them to know?
- How do you want them to feel?
- What do you want them to do?
You need to know what the point is you want to make, make it painfully obvious, and then create action points that convert the visitor forward towards buying from you, or encourage them to leave quickly because they are not a prospect.
The website is a vehicle for you to deliver a message that is focused, clear, and brief. The idea is to stimulate their interest and encourage them to convert forward for more detail. Those conversion points can be many things. The trick is matching the conversion points to the stages of the buying process so that you can gauge interest. Here a great example to demonstrate the power of â€œwhat do you want me to do.â€
- I land onÂ your website.
- You ask: â€œcan I help you?â€ by offering up content on a business problem I have.
- I say: no, â€œjust browsingâ€.
- You say: â€œthen may I point you directly to our content on solving the business problem in one easy click with a downloadable whitepaper on 10 easy steps to solving your problem.â€
- I say: â€œyes thatâ€™s great, I can download now and read at a later date.â€
- You say: â€œjust give me your email address and I will follow up with you.â€
- I say: â€œhereâ€™s my email address but not my phone number because I am not ready to speak directly with you yet.â€
- You say: â€œgreat, then let me put you on a mailing list and I will keep in touch until you are ready to talk in more detail.â€
These conversion points are all actionable on your website and it tells me very clearly what you want me as a visitor to do. More importantly, as a marketing consultant, I can track, measure and monitor your interest.
Itâ€™s a simple question and one that most websites fail to answer in a direct and simple way. The most important question you can ask when designing a website is â€œwhat do you want your visitors to do?â€
This month Andrew Ford of Sales CoPilot, writes a CoReader on â€œDonâ€™t Make Me Thinkâ€ a great read for anyone redesigning their website. Itâ€™s fitting and appropriate, given the bookâ€™s title. If you really want a prospective customer to engage with your company, make it simple on your home page and donâ€™t make them think about it.